In emergency situations, knowing the right contact numbers is essential to receiving the necessary help quickly and effectively. Italy has a range of emergency numbers that cover different types of incidents. Below, we detail the main emergency numbers in the country and their specific uses.

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Being aware of the appropriate contact numbers in an emergency can make the difference between receiving a prompt response and facing a worsening situation due to a lack of timely assistance. Whether it’s an accident, a fire, or a medical emergency, knowing which number to call is crucial for obtaining help as quickly and efficiently as possible.

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Italy provides a series of emergency numbers designed for different situations, ensuring that citizens can access emergency services according to their specific needs. From the unified European emergency number to direct lines for fire services, police, or medical assistance, each number is dedicated to addressing a particular type of urgency.

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In this blog, we provide a list of the main emergency numbers in Italy, their functions, and when they should be used.

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European Emergency Number: 112

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The 112 emergency number is the single European emergency contact available in all EU countries, including Italy, and allows citizens to immediately reach local emergency services such as the police, fire brigade, and medical assistance, ensuring a rapid and coordinated response to any dangerous situation. This number is accessible from both landlines and mobile phones at no cost to the user, ensuring that anyone can request help without worrying about additional charges or network restrictions.

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Although 112 operators are trained to handle calls in multiple languages, including English, it is always advisable, whenever possible, to have someone who speaks Italian to facilitate communication and expedite the emergency response process.

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Carabinieri: 112

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In addition to being the European emergency number, in Italy, 112 is also the direct contact number for the Carabinieri, one of the national police forces responsible for public security and law enforcement. This number can be used to report crimes, disturbances, or any situation that requires police intervention.

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State Police: 113

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The 113 emergency number is designated for contacting the State Police (Polizia di Stato) in Italy and is the primary resource for requesting assistance in cases requiring urgent law enforcement intervention. Available 24/7, this service responds to emergencies involving ongoing crimes, thefts, acts of violence, public disturbances, traffic accidents, and any other situation where police presence is necessary to ensure public safety.

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In addition to handling emergencies, the 113 service can provide guidance on police procedures and assistance in situations that may pose a risk to public security. Calls to this number are free and can be made from any landline or mobile phone, ensuring that anyone can quickly access police assistance when needed.

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Fire Department: 115

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For emergencies related to fires, rescues, or incidents involving hazardous materials, the appropriate number to call is 115, which connects to the National Fire Brigade (Vigili del Fuoco). This free service is available 24 hours a day to respond to situations that pose a threat to people, property, or the environment.

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Medical Emergencies: 118

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In the event of medical emergencies such as serious accidents, sudden health issues, or life-threatening conditions, dial 118 to reach the Emergency Medical Service (Servizio Sanitario di Urgenza ed Emergenza Medica). This number connects callers with emergency medical assistance and coordinates the dispatch of ambulances when necessary.

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Coast Guard: 1530

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For emergencies at sea, such as shipwrecks, missing persons, or maritime incidents, the appropriate number to call is 1530, which connects to the Italian Coast Guard (Guardia Costiera). This service is responsible for ensuring safety and conducting rescue operations in Italian territorial waters.

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Roadside Assistance: 803116

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In the event of a vehicle breakdown or road emergency, dial 803116 to contact Automobile Club d’Italia (ACI). This service provides roadside assistance for disabled vehicles or those involved in accidents. It is important to note that some services may require a subscription or a service fee.

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Forestry Service: 1515

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For environmental emergencies, such as forest fires, sightings of injured animals, or pollution incidents in natural areas, call 1515 to reach the Forestry Service (Corpo Forestale). This service is dedicated to protecting the environment and biodiversity in Italy.

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Having these emergency numbers readily available and understanding their specific use can make a significant difference in critical situations, as a quick and appropriate response can directly impact the resolution of an incident. For this reason, it is highly recommended to save them on your mobile phone and become familiar with them to be prepared for any situation, especially if you live in Italy or plan to visit the country.

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Additionally, it is important to remember that calls to these emergency services are completely free and can be made from any phone, even without credit or balance, ensuring that anyone can request help when needed. Keeping this information accessible and knowing how to act in different scenarios can significantly contribute to both personal and public safety.

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